77% of customers say that valuing their time is the most important thing a company can do to provide them with good customer service.
Don't you hate it when you get to a customer service representative who is just reading off a script? Then you finally get 'handed' off to a 'supervisor' who might still not be able to help you? Well, your customers hate that too.
LYNXUS agents are well versed in your brand promise and empowered to listen, assess, and resolve problems, provide order status, track specific shipments, and resolve billing issues. That makes call resolution faster and better for your customers who reward your company with loyalty and have a superior customer experience.
For example, this client is a well-known final-mile delivery network that guarantees damage-free service of over 2000 shipments per day but, their customer service needed an overhaul.
A truckload of unanswered emails
The client had a backlog of over 3,000 customer emails, some of them sitting unanswered for 5+ days.
The LYNXUS swat team of 14 agents cleared them all in 12 weeks. Then we ramped down the team to six agents who now take care up to 800 emails daily and maintains a maximum running accretion of only 300 emails – a 90% reduction
Response time lagged
The client's response time had been an average of 2 days.
The dedicated LYNXUS customer care team reduced response time to 5 hours – a 90% reduction.
LYNXUS delivers intelligent customer care
