LYNXUS Intelligent Operations
Our goal is to create intelligent business operations through the combination of our deep industry expertise, data, process knowledge, and technology which includes Automation, Analytics, and AI.
MISSION
Empowering businesses to reach new heights in operational excellence, stimulate revenue growth, and realize significant cost savings, our state-of-the-art Intelligent Operations solutions stand at the forefront of industry innovation. Through the harmonious integration of data-driven insights, unparalleled process expertise, cutting-edge technology, and human ingenuity, we are dedicated to turning challenges into tangible opportunities. Our commitment lies in unlocking unmatched efficiencies, fostering innovation, and generating lasting value not only for our clients and their customers but also for the communities we serve.
VISION
To be the global leader in Intelligent Operations, renowned for our ability to predictably and reliably drive transformational change for businesses of all sizes. We envision a future where our sophisticated use of Automation, Analytics, and Artificial Intelligence converges with human ingenuity to set new standards in operational excellence. By continuously evolving, we aim to anticipate the changing needs of businesses, enabling our clients to thrive in an ever-changing digital landscape, thereby contributing to a progressive, tech-empowered global economy.
Our values
LYNXUS' operations centers are in Medellin, Colombia and Jaipur, India. Colombia tops the latest offshore BPO Confidence Index, while India continues to be the leader in global operations.
Since 2021 Medellin has hosted our operations headquarters. The city is the innovation hub of South America where we find an extensive and well-educated workforce which makes our operations here extremely scalable.
Chosen as the most innovative city in the world because of its advances in politics, education, and social development, Medellín was included as a member of the International Organization for Economic Co-operation and Development in 2020. It is characterized by:
- Attractive business environment and controlled inflation. Strong tax incentives and professional training programs create a strong IT and BPO service sector.
- World class infrastructure. Power stability and state-of-the-art connectivity speed. SOC 2 Type II Certified Operations Center.
- Culture alignment with the USA enables you to merge your values, technology, and agile expertise.
- Bilingual professionals with strong capabilities in American English dialects, intonation, and implied meaning.
- Accessible international flight connectivity – an easy flight from most US cities.
- Same time-zone as US allows for real-time collaboration.
- We operate 24/7/365. Office hours are Monday — Friday from 8 AM to 5 PM Central Time. Schedule your visit!
Guaranteed Outcomes
Our leaders and management team are experts in global operations. They have setup and run scaled operations globally in India, Philippines, Europe, US, and Latin America. They know how to ramp up quickly and deliver the process outcomes, and quality necessary for business success. We select, train, and retain the most productive team members with specific knowledge for each process we take on. The transition of work to the LYNXUS team is structured and deliberate thanks to lessons learned over 20-plus years of process transformation. These best practices ensure that current workloads continue uninterrupted until the handoff to LYNXUS teams as they reach 100% performance levels.
With LYNXUS you will:
Generate savings fast and expect continuous improvement
Between 40%-60% savings in processing operations, productivity improvements within 90 days.
Co-managed business model
LYNXUS takes full-ownership of setting up processes for success, including alignment with KPIs and process outcomes.
Noise-free migration and change management
Seamless and structured knowledge migration done by experienced managers to ensure proactive and efficient communication and transfer of knowledge.
Leading the way to Intelligent Operations
Our philosophy is simple — hire a team of diverse, passionate people, and foster a culture that empowers the team to do their best work.
Pradeep Vachani
CEO
Pradeep Vachani
CEO
Business operations and technology executive with over 25 years of global experience in countries such as US, India, Philippines, Eastern Europe, and Latin America. Expert in industries such as Travel, Transportation, Logistics, Supply Chain, Utilities, Telecom, and Manufacturing.
Trisha Dizio
VP of Administration
Trisha Dizio
VP of Administration
HR & Talent Acquisition, Finance, Facilities, IT & Legal.
Jim Ferguson
VP of Business Development
Jim Ferguson
VP of Business Development
Sales and Marketing leadership experience for over 40 years.
Andrew C. Clarke
Board Member and Advisor
Andrew C. Clarke
Board Member and Advisor
Formerly CEO of Panther Expedited Services and CFO of C.H. Robinson.
T. J. O’Connor
Strategic Advisor
T. J. O’Connor
Strategic Advisor
Served 40 years in executive postions with the combined Yellow companies
Pradeep Vachani
CEO
LYNXUS
Trusted by
Client Platforms We Expertly Navigate
When you work with LYNXUS, you receive not only the foremost intelligent operations provider but also benefit from our proficiency in diverse technology systems and platforms.
These reputable technology firms address intricate business processing issues through advanced automation, AI, process integrations, and analytics.
Some of the technologies that LYNXUS is proficient at include:
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