LYNXUS delivers business process outsourcing (BPO) solutions that accelerate our clients' efficiency, predictability, and revenue growth. That's why leaders in the industry depend on us to drive exceptional outcomes for their logistics organizations.
Partnering with LYNXUS helped us improve our processes and streamline the communication flow between groups internally. The LYNXUS team helped us look at our processes holistically to ensure the proper steps were in the correct workflow as we realigned functions to better position ourselves for strategic growth with our customers and carriers.
Jamie Teets, CEO, TransportationOne
We could not have done our job without the experience and dedication of the LYNXUS staff. They always continue looking for ways to improve productivity and take our business to the next level. We have had a great working relationship throughout this process.
We depend quite heavily on Lynxus’ support with both front & back-office functions. Their staffing specialists have been extraordinarily efficient in finding, thoroughly vetting, and managing our remote team. In a time when labor shortages were defining our job market, Lynxus consistently delivered top talent time and time again. They are a quality partner.
Gregory L. Harris, President, CEO, BHD
LYNXUS accomplished agents conduct outbound unscripted customer service and sales negotiations
- Manage pickup and delivery appointments
- Operate cloud-based track & trace LYNXUS monitors shipment updates proactively to ensure that deliveries and pickups are on track as promised. Automated monitoring and alerts correct most incidents before shippers need to intervene.
- Perform contact center services
- Implement your transition to ELD (electronic logging device) platforms and carry out your ongoing data cleanup, event monitoring and driver behavior management
Lead Generation, Inside Sales & Marketing
Report Generation & Data Maintenance
Order-To-Load Planning & Execution
Client TMS & External Portal Administration
Pickup & Delivery Appointment Planning
Back Office Administration
Transition your organizational focus to
Strategic Transportation Management
It's difficult for shippers, carriers, and brokers to adapt to disruptions in revenue and profitability in this volatile business environment
- Fluctuating fuel prices
- Driver shortages and Hours of Service regulation
- Anti-idling, emission reduction laws, and sustainability compliance
- Rigid delivery expectations due to the Amazon Effect, the exponential increase of e-commerce orders, and advertised quick delivery times
- Customer experience and customer satisfaction demand access to delivery updates
- Unpredictable sudden weather changes
- Digital supply chains operating 24/7/365 are now the norm
- Staffing shortages in the US due to the ‘Great Resignation’
The LYNXUS Way
Managing your own in-house T&L support staff distracts from strategic initiatives and drains resources. On the other hand, force-fitting your current processes into a rigid proprietary solution involves lengthy and costly TTO (time to operation).
Our Customer Success Model Unlocks Profitability and Resiliency for Your Business
We work collaboratively with your team and utilize your existing TMS (transportation management system), ERP, CRM and ELD platforms. Your team continues to be productive without braking for new training, and there are no additional infrastructure investments to your business.
LYNXUS is the industry's most flexible and rapid ramp-up. Custom-trained logistics agents directly engage with shippers, carriers and your in-house teams in delivering superior customer service, negotiating with carriers on your behalf and enhancing your back-office processes. They only work for your business. Their work time is 100% dedicated to you, not shared like some other ‘staffing agencies’.
LYNXUS HR Handles Hiring and Quality Assurance for You
LYNXUS HR's Recruitment and Retention programs attract and retain the best and brightest technology, customer service and logistics professionals:
- Recruitment and Selection
- Rewards and Recognition
- Succession Planning
- Career Development
- Training and Development
- Performance Management
Training is Tailored to Your Specifications
Custom training programs are developed based on client needs. Trainual is our training tool to generate an online repository of all Standard Operating Procedures (SOPs), driving faster and more robust learning.
T&L agent education programs include:
- Methodology and Terminology
- Types of Equipment, Modes, and Basics of Shipping
- Transportation Law and Regulations
- The Life of a Load
- Best Practices and Problem Solving
- Interactive Role-Playing and Application of Theory
- Negotiating Skills
LYNXUS clients leverage our deep Transportation & Logistics expertise combined with our experience in transforming business operations and processes. Our executive team of industry leaders is well-known for their years of success in digital operations, global shared service centers, logistics & transportation management, and allied competencies in business finance and accounting, research and analytics, and global customer interaction service centers.
Pradeep is the driving force behind LYNXUS. He is a highly successful growth-oriented global General Manager in Operations Management and Digital, with core industry experience in the Transportation & Logistics sectors. Pradeep's tremendous knowledge and experience managing teams of up to 4000 FTEs in multi-country settings is how he's quietly building up LYNXUS to become the leading operations management company in the world. His digital experience includes Advanced Analytics, Artificial Intelligence, Robotics Process Automation, Cloud, Internet of Things, BlockChain and Mobile. Pradeep has been a trusted advisor and partner to multiple C-level executives at Global 1000 companies. His knowledge of the Trucking, Shipping, Logistics, Manufacturing, Telecom, and Equipment Rental industries can accelerate your company's strategic growth.
ANDREW C. CLARKEBoard Member and Advisor
Andrew C. Clarke serves as Board Member and Advisor for LYNXUS. Andrew has over 20 years of experience in the transportation industry. Andrew currently serves on several boards, including as Chairman of the Board for Arrive Logistics, Chairman of the Board for Direct ChassisLink (DCLI), and Board Member at Element Fleet Management. He has served as Chief Financial Officer of C.H. Robinson, Inc., a NASDAQ-listed corporation and one of the world's largest third-party logistics providers. Mr. Clarke was also the Chief Executive Officer of Panther Expedited Services, Inc., a premium logistics provider that focuses on the automotive, life sciences, governmental, and manufacturing segments. Andrew's expertise in transportation & logistics will be a tremendous asset to every LYNXUS client.
T. J. O'CONNORStrategic Advisor
TJ is a Strategic Advisor to LYNXUS. From 1982 until 2021, TJ spent almost 40 years in an illustrious career at the combined Yellow companies as an engaging, results-driven leader driving strong business performance throughout the various roles he played within Yellow. His extensive experience in all aspects of the LTL transportation industry, including growth strategies, transformations, consolidations, customer service, human resources, customer pricing negotiations, optimization, procurement, and operational excellence, are now being leveraged by LYNXUS. TJ has had firsthand experience and extensive knowledge and understanding of how a strong outsourced partner can drive exceptional business results. His keen ability to lead and manage complex corporate-wide strategies while coordinating the demands of daily operational oversight bring key insights to our engagements.
The Medellin Operations Center
Our LYNXUS Operations Center is in Medellin, Colombia – also known as the city of eternal spring for its perfect climate. Medellin is the innovation hub of South America, just a short flight from the USA. Medellin is within the Central Time Zone. Travel and communications are easy and convenient for USA-based freight forwarders, asset-based carriers, non-vessel-operating common carriers (NVOCC), third-party logistics (3PL) providers, and fourth-party logistics (4PL) providers.
The Medellin workforce is expansive, well-educated, and eager. There are three highly rated universities in the immediate area: The University of Antioquia, The National University of Colombia, Medellín, and The Pontifical Bolivarian University.
The Urban Land Institute chose Medellín as the most innovative city in the world because of its advances in politics, education, and social development. The OECD (Organisation for Economic Co-operation and Development) bestowed membership to Colombia in 2020, only the 37th country to be so honored.
You are always welcome to visit our Operations Center. Travel to Medellin is secure. Colombia is listed as a level 3 country on the travel.state.gov site with the same cautions for COVID as most cities in the USA. LYNXUS has hosted many clients in our offices in the last year. Our concierge service is at your service during your stay.
The Center of Operations operates 24/7/365 with Office Hours Monday through Friday from 8 AM to 5 PM Central Time. Note that Colombia does not observe Daylight Savings Time.